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Revolutionizing Customer Service with Generative AI
Exploring the Impact, Potential, and Pitfalls of OpenAI's ChatGPT in Customer Care.
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Empowering Consumers for Success
Unveiling consumers pre-purchase behaviors and key decision points according to PwC's June 2023 Global Consumer…
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Fashion Forward: Saudi Arabia’s Ascent in the Global Fashion Industry
According to the report by the Saudi Fashion Commission, KSA is empowering entrepreneurs, advancing innovation,…
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From Social Commerce to Retail Media
In the 9th RLC MENA Summit, Zia Daniell Wigder, Chief Content Officer, Insider Intelligence, outlined…
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Business Building: Driving Growth in Volatile Times
Experience shows that building new businesses during downturns can be very profitable as discussed by…
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Retail Challenges in an Increasingly Digital Customer Landscape
The opportunity for digital in the Middle East is enormous as discussed by CEO of…
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Augmented Reality Transforming Retail
How this new technology is driving business growth in retail, according to Snap Inc.
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The Power of Personalization: Unlocking Customer Loyalty and Growth
Harnessing Data, Empathy, and Technology for Effective Personalized Marketing Strategies.
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The Future of Retail is Entertainment
Engaging consumers on platforms that they visit for entertainment can drive conversion and brand loyalty…
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What’s Next with Travel and Tourism?
Putting in place policies and mechanisms to facilitate and encourage visitation, both domestic and international…
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Lifestyle Destinations and Retail: A Virtuous Relationship
Malls are becoming the new lifestyle destinations in Saudi, according to discussions held in the…
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10 themes that will shape the retail agenda in 2023
According to the 7th annual State of Fashion Report by the Business of Fashion and…
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The State of Retail and the Consumer
Navigating short-term uncertainty: Insights from global and local retail experts at the 9th RLC MENA…
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Paradigm Shifts: How Retail Can Learn from a History of Disruption
The 4 Paradigms as discussed by Renuka Jagtiani, Chairwoman of the Landmark Group, in the…
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The Power of Ecosystems
Mohamad Mourad, Cenomi Group shared his thoughts on moving from a product-centric to a brand-centric…
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The Role of Government in Enabling a Future-proof Retail Ecosystem
H.E. Eng. Ammar Nagadi opened the 9th RLC MENA Summit.
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The Future of the Metaverse for the MENA region
The region is ready for economic transformation and modernization through this digital universe.
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In Conversation with Faraz Khalid
An inside look at noon and its growth, as discussed in the 9th RLC MENA…
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Redefining Customer Experience – at Scale
The challenges of a great customer experience as discussed in the 9th RLC MENA Summit.
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Purposeful Growth in the Age of Disruption
How to grow a business with values, as discussed in the 9th RLC MENA Summit.
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The Local Edit: Supporting Homegrown Talent
The support of the Saudi Fashion Commission for young, new designers.
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Disruption and Inflation: The New Reality
How can brands adapt to the new consumer and create frictionless experiences according to PwC's…
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New Frontiers in Payments
The new payment landscape from three key stakeholders as discussed in the 9th RLC MENA…
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The Changing Payment Landscape
The 2023 Outlooks by Visa as presented in the 9th RLC MENA Summit.
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What’s the next normal for an industry in flux?
An inspiring conversation between Abdellah Iftahy, Partner of McKinsey and Co, and Patrick Chalhoub, Group President of Chalhoub Group.
Why buying local is key to economic recovery
Buying local is essential to safeguard the economy. Panos Linardos, chairman of the Retail Leaders Circle, explains why.
Saudi Arabia is booming in terms of e-commerce
With the modernization of retail underway, e-commerce is booming in the Middle East and North Africa (MENA) region and Saudi Arabia is emerging as its top performing country.
Unlocking the power of TikTok to grow retail brands
What to Tik and how to Tok in the dynamic digital retail landscape.